Ensure script adherence
Ensure script adherence with Stentor: a practical, on-prem approach built for Azerbaijani teams.
Comprehensive Script Adherence for Every Call
When your contact centre handles hundreds of calls daily, relying on spot-checking a small sample is no longer sufficient to guarantee that agents follow approved scripts, meet strict compliance requirements, and deliver a consistent customer experience. Manual sampling creates blind spots, leaving organizations vulnerable to undetected risks and inconsistent service quality. Stentor eliminates this uncertainty by analyzing 100% of your call volume, ensuring that no conversation is left unexamined. By automatically transcribing, diarising, and scoring every single interaction, Stentor provides your quality assurance team with a complete and accurate operational picture. Instead of guessing based on a fraction of the data, managers can now identify systemic script failures, detect compliance gaps in real-time, and ensure that every customer interaction aligns with corporate standards. This shift from sampling to total visibility transforms QA from a reactive process into a proactive strategy for excellence.
The Advantages of Automated Script Monitoring
Eliminate QA Blind Spots: By reviewing 100% of conversations instead of random samples, you ensure total visibility across all agent interactions.
Objective and Auditable Scoring: A hybrid model combining rule-based checks, semantic AI, and human override ensures evaluations remain consistent and fair.
Proactive Risk Mitigation: Automatically flag complaints, negative sentiment, and compliance risks the moment they occur to prevent escalation.
Localized Language Precision: Purpose-built speech-to-text accurately processes Azerbaijani and mixed Azerbaijani-Russian conversations.
Absolute Data Sovereignty: Single-tenant private cloud deployment ensures that call audio and transcripts never leave your secure infrastructure.
Optimized Resource Allocation: Automated transcription and scoring reduce manual workloads, allowing QA analysts to focus on high-value coaching.
Core Capabilities for Script Adherence
100% Call Analysis
Stentor processes every call rather than relying on sampling. No conversation is skipped, giving managers a complete and unbiased view of agent performance and script compliance.
Transcription and Speaker Diarisation
Each call is automatically transcribed and separated by speaker, making it straightforward to verify which agent said what and at which point in the conversation.
Hybrid QA Scoring
Scores are generated through a combination of rule-based logic, semantic AI understanding, and the ability for human reviewers to override automated decisions — balancing speed with accuracy.
Complaint and Sentiment Detection
Stentor automatically detects signs of customer complaints, negative sentiment, and potential compliance risk within call content, enabling faster intervention.
Azerbaijani and Mixed-Language Speech Recognition
The speech-to-text engine is purpose-built to handle Azerbaijani, including conversations that naturally switch between Azerbaijani and Russian, reflecting real-world call centre interactions.
Private Cloud Deployment
Stentor runs in a single-tenant private cloud environment. Call recordings, transcripts, and scores never leave your infrastructure, supporting data sovereignty and regulatory requirements.
From Call Recording to Compliance Score
Common Questions About Stentor
Does Stentor analyse all calls or only a selection?
Stentor analyses 100% of calls. There is no sampling involved; every single conversation is transcribed, diarised, and scored to ensure total coverage.
How does the system handle mixed Azerbaijani and Russian speech?
Our speech-to-text engine is purpose-built for the Azerbaijani market and is specifically designed to accurately handle conversations where speakers switch between Azerbaijani and Russian.
How is data security handled during processing?
Stentor is deployed as a single-tenant private cloud solution. All processing occurs within your own infrastructure, meaning no call audio or transcripts ever egress to external systems.
Can human supervisors correct the AI-generated scores?
Yes. The hybrid QA scoring model allows human reviewers to override automated decisions, ensuring that nuanced context and professional judgement are integrated into the final score.
What specific risks can Stentor detect automatically?
The system automatically identifies customer complaints, negative sentiment, and potential compliance risks, surfacing these high-priority calls for immediate review.
Stop Sampling and Start Seeing Everything
Talk to the Allmaz team to see how Stentor can bring consistent, automated script adherence monitoring to your contact centre — built for Azerbaijani operations and deployed entirely within your own environment.
Request a demo