Hermes for Telecom
Turns plain-language questions into SQL and builds live dashboards over your own databases. Ask in Azerbaijani, Russian or English.
Hermes for Telecom
Telecom operators manage millions of subscriber interactions every day, fielding requests and internal queries in Azerbaijani, Russian, and English while racing to meet strict service-quality SLAs. Legacy reporting workflows force analysts to submit tickets to data-engineering teams, wait days for custom reports, and then discover the data is already stale. Hermes eliminates that bottleneck by connecting directly to your existing subscriber databases and converting plain-language questions into precise SQL queries in seconds — giving every analyst, operations manager, and contact-center supervisor immediate access to live data without writing a single line of code.
Why Telecom Teams Choose Hermes
Cut report turnaround from days to seconds by letting non-technical staff query live subscriber data in plain language, removing the dependency on data-engineering queues entirely.
Monitor service-quality SLAs in real time with live dashboards built directly over your own databases, so contact-center managers and network operations teams always work from current figures rather than yesterday's exports.
Support your entire multilingual workforce with native trilingual input — Azerbaijani, Russian, and English — matching the languages your teams and subscribers actually use across every region and department.
Protect sensitive subscriber records with a read-only, least-privilege database role restricted to SELECT statements only, eliminating any technical path for accidental writes, updates, or deletions.
Maintain full auditability on every answer: Hermes displays the exact SQL it executed, allowing compliance officers, QA teams, and database administrators to review, re-run, or escalate any query at any time.
Deploy without disruption by dropping Hermes onto any Docker host inside your existing on-premise or private-cloud environment, with no schema changes and no data sent to external servers.
Built for the Realities of Telecom Operations
Plain-Language to SQL
Analysts and contact-center supervisors type a question in everyday language — 'How many subscribers in Baku missed their SLA threshold this week?' — and Hermes generates and runs the precise SQL query against your live database, returning results in seconds.
Live Operational Dashboards
Build dashboards that refresh against your own databases in real time. Track contact-center volumes, churn indicators, and SLA compliance without exporting data to a third-party platform.
Trilingual Query Engine
Ask questions in Azerbaijani, Russian, or English. Hermes understands all three languages natively, so every team member — from a Baku NOC engineer to a Russian-speaking retention specialist — can work in their preferred language.
Read-Only by Design
Hermes operates under a least-privilege database role that can only SELECT. There is no path for the tool to modify, delete, or export subscriber records, giving your security and compliance teams a clear, auditable boundary.
Full SQL Transparency
Every answer surfaces the exact SQL statement that produced it. Supervisors and auditors can review, copy, or escalate any query — eliminating the black-box concern that often blocks AI adoption in regulated environments.
Self-Hosted on Docker
Hermes ships as a container that drops onto any Docker host. Your subscriber data stays inside your own network perimeter, satisfying data-residency requirements without complex integration work.
From Question to Insight in Four Steps
Frequently Asked Questions
Can Hermes modify or delete our subscriber records?
No. Hermes operates under a read-only database role that is restricted to SELECT statements only. It has no technical ability to insert, update, or delete any data, so the protection is enforced at the database permission level rather than relying solely on application-layer controls.
Does subscriber data leave our network when we use Hermes?
No. Hermes is self-hosted and runs entirely inside your own infrastructure on a Docker host you control. No subscriber data is transmitted to external servers at any point, which makes it straightforward to satisfy data-residency and data-sovereignty requirements.
Our teams work in Azerbaijani, Russian, and sometimes English. Will Hermes handle all three reliably?
Yes. Hermes natively supports Azerbaijani, Russian, and English, so team members can ask questions in whichever language they prefer and receive consistent, accurate results. There is no need to standardize on a single language across departments or regions.
How do we verify that the answers Hermes gives are accurate?
Every answer includes the exact SQL query that was executed to produce it. Your analysts or database administrators can review, re-run, or audit that query at any time to confirm the result independently — a capability that is especially important in regulated telecom environments where answer provenance must be documented.
How long does it take to deploy Hermes in a telecom environment?
Because Hermes is packaged as a Docker container and requires only a read-only database credential to get started, initial deployment is straightforward. It does not require changes to your existing database schema, additional middleware, or modifications to your network architecture, making it practical to stand up inside an existing on-premise or private-cloud environment without a lengthy integration project.
Ready to Give Your Telecom Teams Instant Access to Subscriber Insights?
Contact Allmaz to schedule a guided demo of Hermes running against a telecom dataset — and see how plain-language questions become live SQL answers inside your own infrastructure.
Request a demo